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THE APLICOR FORUM: User Community and Special Interest Groups - “Where People, Ideas and Solutions Meet”

Library: Shared Collaterals for Web-Based ERP and CRM Solutions

Customer Support Process Maps
These maps were developed in conjunction with our Aplicor implementation and since they are fairly generic I thought others might use them as a starting point or otherwise get some benefit from them.
Category:   Implementation Support
File Type:   Visio Customer Support Process Maps
Size:   249KB
Project Team Roles and Responsibilities
This document was created to clearly and thoroughly identify each project team role and their implementation project responsibilities. I suspect with very little editing it can work for about any company.
Category:   Implementation Support
File Type:   Word Project Team Roles and Responsibilities
Size:   73KB
Aplicor Visio Screens
We actually received these visio diagrams from Aplicor as part of a software customization project. They are very useful in creating screen mock-ups for discussion purposes.
Category:   Implementation Support
File Type:   Visio Aplicor Visio Screens
Size:   1MB
Analyst Report on SaaS Uptime
This short two page analyst report was fairly informative in looking at the SaaS delivery factors of availability and reliability. If references SFDC, however, its research applies to the entire SaaS industry.
Category:   Operations Support
File Type:   Adobe PDF  Analyst Report on SaaS Uptime
Size:   97KB
Aplicor Training Curriculum
Aplicor used this powerpoint as part of our classroom training. It goes through Sales Force Automation (SFA), account management, contact management, activity management and opportunity management. It's a little dated, however, all concept continue to apply.
Category:   Implementation Support
File Type:   Powerpoint  Aplicor Training Curriculum
Size:   2.7MB
Analysis and Migration Tool
We received and used the attached risk measurement and analysis tool. We intended to implement this procedure monthly, however, didn't quite make that frequency. Nonetheless, the tool was very useful and the exercise invaluable in accomplishing our implementation objectives.
Category:   Implementation Support
File Type:   Excel Analysis and Migration Tool
Size:   59KB
Study on CRM Failures
Our consultant provided us this document in order to mitigate and prevent some of the more common reasons associated with CRM implementation failures. It's a little dated, however, the research hasn't changed.
Category:   Implementation Support
File Type:   Word Study on CRM Failures
Size:   26KB
Integration White Paper
Aplicor's XML web services white paper is pretty good for system administrators and executives. Programmers will want to reference the actual online WSDL and Web services technical documentation.
Category:   Implementation Support
File Type:   Adobe PDF  Integration White Paper
Size:   2.7MB
 
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Aplicor is a web-based, online, on-demand, hosted, software as a service (SaaS) Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software application. This user forum is an independent member organization designed to help system administrators, designers, developers and everyday business users maximize their technology investment by sharing information, resources and support.

The Unofficial User Forum for Aplicor Web-based and Hosted CRM and ERP Software Solutions